No compensation for one hundred fifty stranded passengers in Chiapas

Angry passengers Thursday night in Tuxtla.
Offended passengers Thursday evening in Tuxtla. @juanelo073

Weather blamed for 13-hour hold off in Tuxtla Gutiérrez

Mexico News Everyday | Saturday, July 1, 2017

For one hundred fifty passengers stranded for 13 hrs in the airport at Tuxtla Gutiérrez, Chiapas, there was no compensation from Interjet for the hold off: it was the weather’s fault.

Weather problems are not integrated in new aviation rules that dictate there be compensation for passengers when flights are delayed extra than two hrs.

Travellers report that Interjet brokers at first introduced a 20-moment hold off for flight 2606, scheduled to go away at 8:55pm for Mexico City, but nevertheless the aircraft didn’t look.

Then they were being recommended that a flight was staying redirected from Mérida to decide on them up. But later passengers were being told that didn’t do the job out mainly because the pilots were being exhausted and experienced gone straight to Mexico City instead.

It was not until eventually 1:00am that brokers mentioned their flight experienced been canceled and their departure experienced been rescheduled for seven:fifty in the early morning.

In the stop, they didn’t go away until eventually 10:fifteen after most of the passengers experienced put in at the very least 13 hrs in the airport.

New rules governing airlines’ customer provider arrived into impact this 7 days, but as Interjet told passengers yesterday, there would be no compensation mainly because bad weather was to blame.

Supply: Milenio (sp), Grupo Fórmula (sp)

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